Verify which situation applies to you
- Free Shipping in Canada: We remove US$ 5 from your total bill. The US$ 5 is for the shipping that we paid to ship the package to you as well as our administrative fee.
- Free Shipping in the United States: We remove US$ 5 from your total bill. The US$ 5 is for the shipping that we paid to ship the package to you as well as our administrative fee.
- Paid shipping (anywhere): We do not refund the amount you’ve paid for shipping since this amount was already given to the delivery courier
Other situations that might occur:
- If you’ve paid with a credit card of a different currency than USD, you will be charged according to the exchange rate of the day. The amount you’ve paid and the amount you receive when we refund you may vary a little depending on the exchange rate (in certain cases, you’ll receive a little more than what you’ve paid while in some other cases you might receive a little less). We, unfortunately, have no control over exchange rates, some banks may also charge a small fee for the conversion of different currencies.
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