The shipping cost will be deducted from the amount we refund.
If your order qualified for free shipping, a fee will be deducted for the free Standard delivery option. Verify which situation applies to your refund for the Standard delivery option:
Free Standard Shipping in Canada: We will remove US$ 5 from the total on the invoice. The US$ 5 is to cover the amount that we’ve paid to send you the package in the first place as well as our administrative fee.
Free Standard Shipping in United States: We will remove US$ 5 from the total on the invoice. The US$ 5 is to cover the amount that we’ve paid to send you the package in the first place as well as our administrative fee.
Paid Shipping (Express or Standard): If you have paid for the shipping, the amount paid for the initial shipping will NOT be refunded.
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