Exchange, Return, Refund
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Can I change the size or the model if I do not like it?
Yes, items must be returned and exchanged within 30 days of receipt and in their original condition. It is also possible to change both the size and the model if you wish. To begin the exchange process, please follow the instructions. Exchange Instructions >Please Note: A swimsuit that has... -
Can I come to your warehouse in Blainville to exchange my Hoaka?
Pour lire ceci en Français, cliquez ici. 🟩 It is now possible to make an appointment to exchange your Hoaka at our warehouse in Blainville. Since we have very limited changing rooms, we will not accept anyone coming without an appointment. Here is the link to learn more and schedule your appo... -
Can I exchange my swimsuit if it does not fit?
Yes, items must be returned and exchanged within 30 days of delivery. It is also possible to change both the size and the model if you wish. To begin the exchange process, please follow the instructions. Exchange Instructions >Please Note: A swimsuit that has been worn, used or washed will... -
Can you send the refund to a different credit card or paypal account?
No. Unfortunately, we can only send you the refund to the same credit card or PayPal account used at checkout. If, however, the card is not available to receive the refund, we can send you store credit which can be used for purchasing another swimsuit. Not finding what you're looking for? Co... -
The return cost shall be incurred at your own expense since we do not cover any return postage costs to our warehouse in Canada. Please follow the how to exchange Exchange Instructions Not finding what you're looking for? Contact Us Directly
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Pour lire ceci en Français, cliquez ici. 🟩 If you live close to Blainville, find out how you can exchange your swimsuit at our warehouse. Click here. If the size or the model of the item you have received does not fit as expected, do not worry! You can exchange it for a different size, mode...
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How can I get refund for my order? How can I return my order?
Pour lire ceci en Français, cliquez ici. If the swimsuit does not fit as expected, you can exchange it for a different one by following these steps: Exchange Instructions If you live close to Blainville, you can drop off your package for a refund directly at our warehouse during our opening... -
How can I know if you received my order and processed the refund?
We highly suggest that you send the return package with a tracking number in order to keep up to date with the refund process. Please note that it can take up to 5 business days after the reception for us to process your refund in our system, and between 5-10 business days for the refund to appe... -
Is it possible to get a refund?
Yes, it is possible to get a refund. There are a few conditions that need to be met in order to be eligible for a refund. Please follow our detailed instruction. Refund Instructions Please Note: A swimsuit that has been worn, used or washed will not be accepted as it should be returned in its... -
Where is my exchange? Have you received my exchange?
Once we receive your exchange at our Canadian warehouse, you will receive an email with a promo code that you can use to reorder the new swimsuit. However, we highly suggest that you use a tracking number when returning your item in order to keep up to date with the exchange process since we are... -
Why is there a difference with the amount I paid and the amount I was refunded?
Verify which situation applies to you Free Shipping in Canada: We remove US$ 5 from your total bill. The US$ 5 is for the shipping that we paid to ship the package to you as well as our administrative fee. Free Shipping in the United States: We remove US$ 5 from your total bill. The US$ ... -
Will you refund the full value of my order?
The shipping cost will be deducted from the amount we refund. If your order qualified for free shipping, a fee will be deducted for the free Standard delivery option. Verify which situation applies to your refund for the Standard delivery option: Free Standard Shipping in Canada: We will r...